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Returns FAQ

 

How do I return a product?
We’re sorry it didn’t work out. We’re able to accept returns within 30 days of delivery. All returned merchandise must be unused, undamaged, resalable, and in the original packaging with all parts and pieces included. If not, the returned merchandise may be subject to a 15% restocking fee or denial of full credit. The final determination will be made by LiteControls. To initiate the return authorization process, please contact us ➞


What do I do if I didn’t get what I ordered?
We apologize for the inconvenience. In the event of a shorted, duplicate, or erroneous shipment, we’ll reimburse all shipping expenses and expedite your replacement products. Let us make it right for you, please contact us ➞

How do I replace a defective product still under warranty?
All of our products have 5-year limited warranties to be free of defects and workmanship errors. In the event of in-warranty product failure, we’ll replace the defective product and provide free shipping. The final determination will be made by LiteControls. To initiate the return authorization process, please contact us ➞

Can I return legacy products?
Sorry, non-defective legacy products are non-returnable, non-cancellable, and non-refundable.

Can I return custom products?
Sorry, custom products are non-returnable, non-cancellable, and non-refundable.

What else can’t be returned?
Sorry, we’re unable to accept returns on downloadable software products and LiteControls gift cards.


What do I need to include in the return package?
All return shipments must have an RMA (Returned Merchandise Authorization) number or they will not be accepted. To complete your authorized return, we also require a receipt or proof of purchase. To initiate the return authorization process, please contact us ➞

Where do I ship my return to?
To return your product, please ship your pacakage to: LiteControls, 19210 S Vermont Ave Ste 310, Gardena CA 90248, United States. You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance.

When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 5–7 business days.

Why is my refund late or missing?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us ➞

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